SHIPPING AND DELIVERY POLICY
- Checkout -
What currency are prices listed in?
All prices are listed and charged in Canadian Dollars (CAD).
Any USD or EUR amounts displayed on our website are estimates based on current exchange rates. Your bank or credit card provider will automatically convert the final CAD total to your local currency using its exchange rate at the time of purchase.
The final amount may vary slightly depending on your provider’s exchange rate and any applicable conversion fees.
Why can’t I calculate shipping?
Please make sure you have entered your complete delivery address, including your postal or ZIP code.
If shipping options still do not appear or you are having trouble completing checkout, please contact us at hay@bunnease.com and we will be happy to help.
- Shipping -
How long does it take to receive my order?
Orders are processed and shipped Monday through Friday, excluding holidays.
Please allow up to 3 business days for your order to be processed before shipping. During restocks, new product launches or periods of high order volume, processing may take up to 7 business days.
On average, orders are delivered within 5–7 business days after fulfillment. Delivery times may vary depending on your location, the selected shipping service, customs processing and carrier delays.
Once a package has been shipped, delivery timelines are controlled by the carrier and cannot be guaranteed by Bunnease.
Will I receive tracking information?
Yes. If you select a tracked shipping option, you will receive an email notification with your tracking number once the shipping label has been created.
Please allow some time for the tracking information to update after the carrier receives your package.
If you select an untracked shipping option, tracking information will not be available.
How much does shipping cost?
Shipping costs vary depending on your delivery location, package size, package weight and the available carrier services.
Enter your complete address at checkout to view the shipping options and rates available for your order.
Are lower shipping rates or free shipping available?
The shipping rates shown at checkout are the lowest available rates based on your order’s weight, package size and destination.
Shipping prices are set by the carriers, not by Bunnease. We always do our best to offer the most affordable available shipping options.
Where does Bunnease ship?
We currently ship worldwide.
Available shipping services and rates vary by destination. If you are unable to complete checkout for your location, please contact us and we will be happy to look into the available options.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes or handling fees when they arrive in the destination country.
These charges are determined by the destination country and are the responsibility of the customer. They are not included in the product price or shipping fee paid to Bunnease.
What happens if I enter the wrong shipping address?
Please carefully review your complete shipping address before placing your order.
Bunnease is not responsible for packages that are delayed, returned, lost or delivered incorrectly because an incomplete or incorrect address was provided at checkout.
If you notice an error, contact us as soon as possible. We will do our best to update the address if your order has not already been shipped.