- product -
Does the feeder work for all rabbits?
Mrs. CleanHay is suitable for rabbits of all breeds and sizes.
What material is the feeder made from?
Mrs. CleanHay is made from high quality stainless steel and aluminum.
Disclaimer: Due to the nature of laser cutting, hand crafting and welding metal, some minor imperfections may be present. They are usually not noticeable and do not affect the quality of the pieces.
What is the feeder coated with?
Mrs. CleanHay is coated with a safe, environmentally friendly, non-toxic powder coating. There is no paint or other harmful substances.
How do I clean the feeder?
You may clean Mrs.CleanHay with a damp cloth. You may use a soft brush for tough dirt or stains. To prolong the life of the feeder, do not use abrasive tools or tough cleaning products, and wash with water only when extremely necessary.
Does the feeder require tools or assembly?
No, Mrs. CleanHay does not require any tools or tedious assembly. The stand easily slides into the main body.
Does the feeder fit with all litterboxes?
Mrs. Cleanhay is designed to integrate with majority of open top litter trays. Fits a maximum litterbox wall height of 10.5" (26.67 cm). It locks in with litterboxes that have a wall height of 5.5" (13.97 cm) or more.
What is the stability option?
There are two options for placing the feeder on the stand. If you have a litterbox with walls lower than 5.5" (13.97 cm) you may use the first option for more stability. If you have a litterbox with walls higher than 5.5" (13.97 cm), use the second option.
How much hay does the feeder hold?
Mrs. CleanHay can hold up to approximately 425g (15 OZ) of hay.
Do I need to fill hay every day?
It is recommended to top off with fresh hay daily. Mrs. CleanHay should be filled to the very top. Bunnies tend to eat a lot more hay when it's freshly filled. Tip: Push the remaining hay down before refilling and then fill to the very top. Once full, pull the front pieces of the hay out of the openings like you would with a tissue box. This allows them to learn quicker and eat more.
Is the feeder supposed to move while my rabbit eats?
Yes, some movement is intended in order to prevent the feeder from straining.
Why is my rabbit digging at the feeder?
This usually indicates that hay is running low and your bunny is trying to get hay out. Tip: Push down the remaining hay and refill the feeder to the top.
Why is my bunny pulling hay out into the litterbox?
This is normal behavior as rabbits do not eat every single strand of hay. They pick and choose their favorite pieces to eat and discard those they don't like. You may leave it inside their litterbox as extra bedding.
My bunny has never had a feeder before, is that okay?
It will take time for your bunny to adjust to anything new in their environment, but they will start using the feeder after a while. They need time to adjust to a brand new product. Please supervise your bunny's first interactions with the feeder (for up to a few weeks) to make sure they learn to use it properly. If you have been placing hay in your bunny's litterbox, keep placing hay in there, as well as Mrs.CleanHay, then slowly transition to Mrs. CleanHay or keep both options. Having multiple sources of hay are better than one.
Is there any risk of entrapment?
We place a high importance on safety and maintain a strong commitment to it. A bunny getting entraped has not occurred during our extensive testing of the feeder on many bunnies over several years. We still ask that you supervise your rabbit's interactions with the feeder. Unsupervised use may result in entrapment or injury.
Is one feeder enough for two bunnies?
Yes, bonded bunnies can share one feeder, but it depends on their size and your preferences. You can have more than one if you believe that's better for your situation.
- check out -
What currency are the prices in?
The prices are listed in Canadian Dollars.
How do I convert currency?
No need to worry. Your bank will automatically do that for you.
Why can't I calculate shipping?
If you are having trouble checking out, please contact us at [email protected].
- shipping -
How long does it take to receive my order?
We process and ship orders Monday to Friday, excluding holidays. Please allow up to 3 business days for orders to be processed before shipping. Please allow up to 7 business days for orders to be processed during restock or new product launches. On average, orders are delivered 5-7 business days after fulfillment. We are not responsible for any delays with carrier transit times or natural disasters.
Is there tracking for my order?
Yes, you will get a notification and tracking number via email when a tracking number has been created. If you selected the shipping option with no tracking, then there won't be.
How much is shipping?
Shipping can vary greatly depending on your delivery location. Please add your address at checkout to see the shipping rate.
Where do you ship?
We currently ship worldwide. If you are unable to complete shipping, please contact us.
Do I have to pay customs charges?
Some shipments might incur customs fees and taxes upon delivery, depending on the country. You will be responsible for these fees.
- returns and refunds -
What is your return policy?
All sales are final. We do not accept returns due to viral health concerns pertaining to rabbits.
What is your refund policy?
We will provide a refund if your item arrived damaged or missing. Please email [email protected] (please include your order number) within 3 days of receiving your order, and we'll help you out ASAP. Note: original shipping charges are non-refundable.
Can I cancel or change an order?
We begin processing orders quickly so we aren’t able to make changes to orders that have begun processing. Please contact us immediately at [email protected] with your order info and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. We are not responsible for any address errors or order delays after your package is shipped.
- contact -
What if I have questions that aren't answered here?
Please contact us at [email protected] for any additional questions you might have and we will respond within 24 hours.